Welcome to the Libra Interiors website terms and conditions. These terms govern your use of our services and the supply of products to you.

Before placing an order, if you have any questions relating to these terms and conditions, please contact our Customer Services team:

• Phone +44 (0) 1223 895 808
• Email enquiries@librainteriors.com

Our phone lines are open Monday to Friday, 8.30am – 5.00pm, excluding weekends and Bank Holidays. Calls may be recorded for quality monitoring and training purposes.

This website is operated by Libra Interiors. Throughout the site, the terms “we”, “us” and “our” refer to The Libra Scale Company Ltd, trading as Libra Interiors. Libra Interiors offers this website, including all information, tools, and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). If you do not agree to these terms, please do not use our website.

We may amend these Terms from time to time. Every time you wish to order products, please check these Terms to ensure you understand the terms that apply at that time.

These Terms were last updated on 1 March 2020.

Who we are

We are The Libra Scale Company Ltd, trading as Libra Interiors, a company registered in England and Wales. Our company registration number is 10058400 and our registered office is at Libra Interiors, 339 Exning Road, Newmarket, CB8 0AT.

Our registered VAT number is GB263466784.

How to contact us

Telephone our Customer Services team on +44 (0) 1223 895 808 or write to us at enquiries@librainteriors.com or Customer Service Manager, Libra Interiors, 339 Exning Road, Newmarket, CB8 0AT.

How we may contact you

We will normally do so by email using the address provided in your order but may also contact you by telephone or post.

• “Personal Information” means the details provided by you on registration or when placing an order.

• “Product” means an item displayed for sale on the website.

• “Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

• “Contract” means the legally binding agreement between you and us for the supply of goods.

• “Goods” means the goods advertised on the website that we supply to you.

• “Order” means your order for the goods from us, placed through the website.

• “Privacy Policy” means the policy outlining how we handle your personal data.

• “Website” means our site at www.librainteriors.com or any variation of this URL.

• “Writing” includes emails.

• “You” means a user of this website.

• “We/Us” means The Libra Scale Company Ltd, trading as Libra Interiors

You are provided with access to this website in accordance with these terms and any orders placed must comply with them.

Registration & Personal Information

By registering as a user, you confirm that:

• The personal information you provide is accurate and complete.
• You will notify us of any changes to your information.
• You will not impersonate another person or use a name you are not authorised to use.

We reserve the right to refuse service, limit quantities, or cancel orders at our sole discretion. We may attempt to notify you using the contact details provided in your order.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the service without our express written permission.
You must not use our products for any illegal or unauthorised purpose. You must not transmit any worms, viruses or destructive code. Breach of these terms may result in termination of your services.v

Placing an order

By placing an order, you confirm that you:

• Are legally capable of entering into binding contracts;
• Are at least 18 years old;
• Are a resident of a country we deliver to and are ordering from that country.

An email address is required to place an order. You may opt in to our promotional email list. You can opt out at any time.

Order acceptance

After placing an order, you will receive an acknowledgement email. This does not constitute acceptance. A contract is formed only when we send you a dispatch confirmation.

Non-acceptance

Non-acceptance may occur if:

• The product is out of stock;
• Payment cannot be authorised;
• There is a pricing or product description error;
• You do not meet the eligibility criteria.

We make every effort to ensure product details and images are accurate, but variations may occur. Images are for illustrative purposes only. Product packaging may differ.

Certain products may be available exclusively online and in limited quantities. We reserve the right to limit or cancel sales and to modify or discontinue products without notice.

Prices include VAT (unless otherwise stated). We reserve the right to change prices at any time.

For registered traders, the Libra Interiors site (www.thelibracompany.com) operates separately and has its own pricing and terms.

If VAT rates change after you place an order but before dispatch, we will adjust the VAT rate unless payment has been made in full.

If we identify a pricing error, we will contact you before dispatch. If the error is obvious, we may cancel the order and refund you.

We accept payment by VISA, VISA Electron, and Mastercard. Payment is taken at the point of order.

International orders

Orders delivered outside the UK may be subject to import duties and taxes. These are your responsibility. You must comply with all laws of the destination country.

Delivery charges are shown at checkout and on our Delivery page. We aim to dispatch orders within 5 working days. Large furniture items may take up to 10 extra working days. Pre-orders will be delivered as per the dates shown.

If an order contains both in-stock and pre-order items, we may delay delivery to ship together, depending on timing.

If we are unable to meet the delivery date due to an event outside our control, we will inform you. If the delay is significant, you may cancel your order.

Products become your responsibility upon delivery.

Please ensure you are satisfied with the aesthetics of lighting products before arranging installation. Items must be fitted by qualified professionals.

Your Right to Cancel (Online Purchases)

If you purchase online, you have the right to cancel your order within 14 days of receiving the goods, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• This 14-day period is a cooling-off period, during which you may cancel your order for any reason — including a change of mind.

• To cancel, you must notify us in writing (by email or post) within 14 days of receiving your goods.

• Products must be returned unused, in their original packaging, and in resalable condition.

• Consumers are entitled to inspect the product to assess it, but not use it beyond what is necessary to do so.

• We will refund the full product value and standard delivery cost within 14 days of receiving the returned goods, or proof of return.

• You are responsible for return shipping costs unless the item is faulty or misdescribed.

Your Right to Return Faulty Goods (In-store & Online)

Under the Consumer Rights Act 2015, your statutory rights when purchasing directly from us are as follows:

• Within 30 days of receiving the goods:
  You are entitled to a full refund if the item is faulty.

• After 30 days, but within 6 months:
  You are entitled to a repair, replacement, or refund, unless we can prove the item was not faulty when you received it.

• After 6 months, but within 6 years:
  You may still be entitled to a remedy, but the burden of proof falls on you, the customer, to show the fault existed at the time of delivery.

These rights apply whether you purchased the product in store or online.

To return a product, please contact us at  returns@librainteriors.com.

We may request photographic evidence of the fault or damage. Once approved, you will be issued a returns ID number and instructions on how to return the item.

If the item is not faulty or misdescribed, you will be responsible for return shipping costs. If the item is faulty, we will cover the cost of return.

Refunds will be processed within 14 working days of receiving the returned item (or proof of return), and will be issued to the original payment method.

Privacy

We comply with the GDPR. Please refer to our Privacy Policy and Cookie Policy for more details.

Your data is processed securely and only for the purposes outlined. We may record customer service calls for training.

Third party links & optional tools

We are not responsible for third-party websites or tools accessible through our site. Use is at your own risk. We are not liable for any damages caused by third-party tools or content.

Comments and submissions

By submitting feedback or materials to us, you agree we may use them without restriction. We may remove content that breaches our terms. You must not post unlawful or offensive content.

Promotions and gift vouchers

Discount codes are valid only on full-price, in-stock items and cannot be combined. Gift vouchers are valid for 12 months and non-refundable. Any remaining balance can be used within that period.

Multi-buy offers

Multi-buy offers apply only to eligible products and are not valid with other promotions. Refunds for returns will reflect the adjusted promotional price.

Liability

We do not exclude liability for death, personal injury, or fraud. We are not liable for business losses or improper installation.

Changes to these terms

We may update these terms at any time. The version in effect at the time of your order applies.

Intellectual property

All content on this website is our intellectual property. You may not copy, reproduce, or distribute any content without written permission.

Other terms

You may not transfer your rights under these terms without our consent. If part of these terms is found to be unlawful, the rest remains in effect.

These terms are governed by English law. Legal proceedings may be brought in the UK depending on your place of residence.

WEEE compliance

Electrical items must be disposed of responsibly. Look for the crossed-out wheelie bin symbol. For recycling information, visit Recycle More.

Made to Order (MTO) terms

MTO orders must be confirmed in writing. If not disputed within two working days of order confirmation, the buyer is liable for the order.