PRIVACY POLICY

This Privacy Policy explains how The Libra Company collects, uses, and protects any information that you provide when using our website.

The Libra Company is committed to protecting your privacy. If we ask you to provide information by which you can be identified when using this website, you can be assured it will only be used in accordance with this policy.

We may update this policy from time to time by posting a revised version on this page. Please check back periodically to ensure you are happy with any changes.

What We Collect

We may collect the following information:

• Your name and payment details

• Contact information including email address and telephone number

• Demographic information such as postcode, preferences, and interests

• Other relevant information, for example from customer surveys or promotional offers

How We Use the Information

We collect your data to better understand your needs and provide you with the best possible service. Specifically, we may use your data for:

• Processing your orders and taking payment

• Internal record keeping

• Improving our products and services

• Sending promotional emails about new products, special offers or other updates, using the contact details you have provided

• Conducting market research via email, phone, or post

• Customising the website according to your interests

Security

We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we have put appropriate physical, electronic, and managerial procedures in place to safeguard the data we collect online.

Cookies

A cookie is a small file placed on your computer’s hard drive, which helps analyse web traffic or remembers your preferences.

We use:

• Traffic log cookies to understand how our website is used and improve its performance

• Cookies to personalise content and tailor our website to your interests

You can choose to accept or decline cookies. Most browsers automatically accept them, but you can modify your browser settings to decline cookies if preferred. Please note this may affect your experience on the website.

Links to Other Websites

Our website may contain links to third-party sites. Once you leave our site via these links, we do not have control over those websites and are not responsible for the protection and privacy of any information you provide to them. Please check the privacy policy of any external site you visit.

Data Analytics and Profiling

We may analyse user behaviour to develop customer profiles based on preferences and browsing history. These profiles may be used for:

a. Behavioural Advertising (served by us)
We may use your data to display personalised ads on our website or others.

b. Behavioural Advertising (served by third parties on our website)
Advertisers may use cookies or similar technologies to show targeted ads. We do not control third-party use of such technologies.

c. Behavioural Advertising (served on third-party websites)

We may provide data (e.g., email or usage profile) to trusted partners to display relevant ads on third-party sites.

Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or incomplete data

• Withdraw consent or unsubscribe from communications at any time

• Request that we delete your personal data

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused

We will never sell, rent, or share your email address or personal data without your explicit consent.

You can unsubscribe at any time via the link in our emails or by contacting us directly.

IP and Email Usage

We may use your IP address and email address to:

• Monitor website performance and user trends

• Administer the website

• I’ve got someConduct demographic research for internal use

We may disclose personal information if legally required, or in good faith to comply with legal obligations, defend our rights, or protect users’ safety.

Policy Changes

We reserve the right to modify this Privacy Policy at any time. Changes become effective immediately upon posting. Continued use of our website indicates acceptance of any updates.