FREQUENTLY ASKED QUESTIONS

1. How many products do you offer?

We have a range of over 1,500 products including furniture, lighting, interior accessories, and gifts.

2. Where are your products sourced?

Our collections are sourced by a dedicated buying team who travel globally to curate pieces that reflect craftsmanship, quality, and design. We currently source from Indonesia, Europe, the Philippines, India, and China.

3. What is your minimum order value?

• Opening orders: For UK Mainland, Minimum order value is £600 (pro forma basis; 20% deposit required to reserve stock).

• Carriage paid: £600 and above.

• Orders under £600: Minimum order value for UK mainland is £300. Orders below £600 will incur carriage charges. These charges can be found on our delivery page* insert link

4. How do I apply for a credit account?

All customers start on a pro forma basis. You may submit a credit account application when placing your first order. We will conduct credit checks, and if approved, set up a 30-day net credit account.

5. How do I place an order?

Once your account is approved and your terms are signed, you can place orders online, or through your territory manager.

6. I’ve forgotten my password. What should I do?

Click “My Account” in the top menu, then select “Forgot Password?”. Enter the email address linked to your account, and we’ll send you a reset link by email.

7. How long will delivery take?

Orders are usually delivered within 5 working days if items are in stock. For pro forma orders, this timeline starts from the date of payment. Some of our larger items can take up to 10 working days.

8. Can I track my order?

Yes. We’ll email you tracking details and freight information once your order is dispatched. For updates, you may also contact the freight provider directly.

9. I can’t find a product I’ve seen before, is it discontinued?

If a product no longer appears on our website, it’s likely been discontinued. However, items that are temporarily out of stock will show as Available for Back-Order and display “0” stock. These can still be ordered, and our team will advise on expected arrival.

10. How can I check stock availability?

Live stock levels are shown on each product page. We also run a final stock check when you reach the checkout to confirm availability.

11. What happens if an item is out of stock?

You can join the waitlist on the product page. We’ll notify you by email as soon as the item is back in stock.

12. Do items arrive assembled?

Most of our items arrive fully assembled. Where assembly is required, the process is simple and clear instructions are provided.

13. Do you export internationally?

Most of our items arrive fully assembled. Where assembly is required, the process is simple and clear instructions are provided.

14. What is your returns policy?

Damages or discrepancies must be reported in writing within 5 working days of delivery. Claims require photographic evidence or return of goods. A returns number must be obtained before sending items back. Claims made after 5 days may not be accepted.

15. Can I show products to customers without pricing?

Yes. When browsing the website without logging in, you’ll see products without prices or stock quantities. Stock availability (in/out of stock) is still shown.

16. I need more product information, what should I do?

We aim to include detailed specifications on each product page. For further information, contact our team at sales@librainteriors.com

17. Can I collect my order from your warehouse?

Yes, collection is available for orders over £200, 48 hours notice must be given. For express collections under 48 hours at £40 charge applies.

18. How often do you launch new products?

We launch new collections quarterly, with additional smaller releases each month to keep your offering fresh and seasonally relevant.

19. Which trade shows do you attend?

You can view our upcoming events and trade shows via the Events Calendar our footer.

20. Do you have a showroom?

Yes. Our showroom is open Monday to Friday by appointment. We also host Open Weeks in June and September, offering exclusive previews, promotions, and refreshments.

21. Are bulbs included with your lighting?

No, bulbs are not included. However, we provide clear wattage and bulb type specifications, and we stock a curated range of Edison bulbs compatible with many designs.

22. Do you offer spare parts?

Spare parts are not available for all items. Please contact us with your request and we’ll advise based on availability.

23. Can your lanterns and planters be used outdoors?

Yes, but we recommend storing them indoors when not in use to protect their finish.

24. Can I request swatches for upholstered items?

We can send one complimentary swatch for reference. Multiple swatches may be subject to a supplier charge. Please contact us to request.

25. Can I put Libra glassware in the dishwasher?

No, we recommend all glass items are cleaned with a soft cloth only. Dishwasher use is not advised.

26. Why does my product look slightly different from the image online?

Many of our items are handmade by skilled artisans. Variations in colour, texture, and finish are part of the design and reflect the unique character of each piece.

27. Can I buy a different shade for a lamp base?

Our lamps are sold as a complete set, shade and base together. We do not currently offer alternative shade options.

28. Why is the lead time so long for some products?

Our lead time averages six months, with four months for sourcing and production, and up to two months for ocean freight. Due to fragility, most items are not suitable for air freight.